Privacy Policy — ee777

1. Introduction

ee777 is Bangladesh's trusted online casino and sports betting platform. We operate the website located at https://ee777.lat and are fully committed to maintaining the privacy and security of all users who visit and interact with our platform. This Privacy Policy sets out in clear terms the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy applies to all personal information collected through our website, mobile interface, customer support channels, and any other services provided by ee777. We encourage all users — particularly those accessing our services from Dhaka, Chittagong, Sylhet, and other regions across Bangladesh — to read this document fully before registering or depositing funds.

2. Information We Collect

We collect information about you in several ways in order to deliver our services effectively, maintain account security, and comply with applicable legal obligations. The categories of personal data we may collect include the following:

2.1 Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number) provided during account registration.
• Residential address and country of residence (Bangladesh or otherwise) as supplied during the verification process.
• Government-issued identification documents submitted for Know Your Customer (KYC) compliance, such as a National Identity Card (NID) or passport.
• Financial information, including mobile banking account references (e.g., bKash, Nagad, Rocket account numbers) used during deposit and withdrawal operations.
• Communications you send to our customer support team, including support tickets, emails, and live chat transcripts.

2.2 Information Collected Automatically

• Device and browser information, including IP address, operating system type and version, browser type, and device identifiers.
• Usage data such as pages visited, time spent on specific sections, game sessions accessed, and click-path behaviour within the platform.
• Transaction logs, including deposit amounts, withdrawal requests, game history, bet slips, and account balance changes.
• Geolocation data at the country or region level (e.g., Dhaka, Rajshahi, Khulna, Cox's Bazar) derived from your IP address to assist with responsible gaming controls.

3. How We Use Your Information

The personal information we collect is used strictly for legitimate operational and compliance purposes. We do not engage in data profiling for third-party advertising. Specifically, your information may be used for the following purposes:

• Creating and managing your ee777 player account, including identity verification and KYC compliance.
• Processing financial transactions, including deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests.
• Delivering personalised game recommendations, promotional offers, and bonus notifications relevant to your activity and preferences on the platform.
• Providing responsive customer support and resolving disputes or complaints raised through our support channels.
• Monitoring platform activity to detect and prevent fraudulent transactions, bonus abuse, and unauthorised account access.
• Enforcing responsible gaming measures, including age verification (21+ requirement), self-exclusion requests, and deposit limit settings.

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4. Sharing of Information

ee777 does not sell, rent, or trade your personal information to unrelated third parties. We may share your data only in the following strictly limited circumstances:

• Service providers and technology partners engaged to operate, maintain, and secure our platform — these parties are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond the contracted service.
• Payment processors and mobile financial service operators (including bKash, Nagad, and Rocket) to the extent required to complete or verify a financial transaction.
• Law enforcement authorities, regulatory bodies, or judicial institutions when disclosure is required by applicable law or a valid legal process, and only to the minimum extent necessary.
• Fraud prevention and risk management partners where we have a legitimate interest in protecting our platform and users from harm, such as account takeover attacks or payment fraud.

5. Payment Data and Financial Information

When you make a deposit or request a withdrawal on ee777, your payment details are transmitted through encrypted, secure channels. We work with trusted mobile financial service operators widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. Full card numbers and mobile banking PINs are never stored on our servers.

Transaction records, including deposit amounts, withdrawal history, and associated timestamps, are retained as part of our operational and compliance records. These records are necessary for resolving payment disputes, conducting account audits, and meeting any applicable financial reporting obligations.

6. Cookies and Tracking Technologies

ee777 uses cookies and similar tracking technologies to improve platform functionality, remember user preferences, and analyse site performance. The types of cookies we use include:

• Essential cookies: required for core platform functions such as session management, login state persistence, and secure navigation between pages.
• Analytical cookies: used to understand how users interact with the platform — which pages are viewed most frequently, where users drop off, and which features are used most often. This data is anonymised before analysis.
• Functional cookies: allow us to remember your language preference, currency display settings, and other personalisation options so you do not need to reconfigure them on each visit.

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling certain essential cookies may impair the functionality of your ee777 account, including the ability to log in, place bets, or process transactions.

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7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. When your account is active, we maintain complete records of all transactions, communications, and account activity to support our operational and compliance requirements.

Upon account closure or deletion, personal data that is no longer required for operational or legal purposes will be securely deleted or anonymised within a reasonable period. Certain financial and transactional records may be retained for a longer period where required by applicable regulations.

8. Data Security

ee777 employs a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include end-to-end SSL/TLS encryption for all data in transit, secure and access-controlled server infrastructure, regular security audits, and strict internal access controls limiting which team members may access sensitive user data.

While we take all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. If you suspect that your ee777 account has been compromised, please contact our support team immediately at [email protected] and change your account password without delay.

9. Your Rights Regarding Your Personal Data

As a user of ee777, you have certain rights in relation to the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right of erasure: in certain circumstances you may request that we delete personal data we hold about you, for example where the data is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may request that we limit the way in which we use your personal data in specific situations, for example while a dispute about the accuracy of data is being resolved.
• Right to object: you may object to our processing of your personal data where we are relying on a legitimate interest as the lawful basis for processing, or where data is being used for direct marketing.

To exercise any of these rights, please contact our privacy team by sending a written request to [email protected]. We will aim to respond to all legitimate requests within 30 days. In some cases we may need to verify your identity before processing your request to protect the security of your account.

10. Age Restriction — 21+ Only

ee777 strictly enforces a minimum age requirement of 21 years for all users. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to confirm that they are aged 21 or above. If we become aware that an account has been created by a person under the age of 21, we will immediately suspend that account, cancel any pending transactions, and securely delete the associated personal data. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

11. Third-Party Links

Our platform may contain references to third-party payment service providers and technology partners. These entities operate under their own privacy policies, which ee777 has no control over. We encourage you to review the privacy practices of any third-party service you interact with. ee777 accepts no responsibility for the privacy practices or data handling of any external service.

12. Changes to This Privacy Policy

ee777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the features and services we offer. When we make material changes to this policy, we will update the "Last updated" date at the top of this document and, where appropriate, notify active users via email or an in-platform notification.

Your continued use of the ee777 platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes made to this policy, you should discontinue use of the platform and contact our support team to request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ee777 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are committed to resolving all data-related queries promptly and transparently.

You can reach our privacy support team by email at [email protected]. All correspondence should clearly state your registered account username, the nature of your query, and any relevant transaction or account reference numbers to help us assist you as efficiently as possible.